As business owners well know, it takes tremendous amounts of continuous effort to grow and scale a successful business.
And with so much of the business landscape today depending on information technology to work correctly at all times, it’s no wonder more businesses are choosing to embrace the benefits of remote IT support to ensure their IT is constantly functioning.
For those who are still on the fence about its efficacy, 86% of organizations say that remote IT support categorically increases their productivity.
But if you’re still not convinced, in this blog we’re going to explain all the most noticeable benefits of remote IT support that businesses have been enjoying in the past few years, with a unique lens on how this type of support is especially useful in our new remote work culture.
What is Remote IT Support?
Before we launch into the benefits, it’s important to first explain what remote IT support is for those who may not be familiar.
In short, remote IT support is when an information technology company or individual provides support services and assistance to a business with their technology from a distance.
This can be done either through phone calls, video calls, or by using remote access on the businesses’ computers, to fix any issues or offer advice.
In most cases, businesses will hire a remote IT support team or company as part of a managed services agreement (MSP). This is an ongoing contract where the MSP proactively manages the business’ technology, and addresses any technical issues, for a flat monthly fee, in addition to providing any necessary support and services when needed.
This is opposed to hiring an in-house IT team, which can be expensive and time-consuming to manage, or using a break/fix model where you only pay for IT services when something goes wrong – which can rack up the additional costs if there are multiple issues.
Interested in Gaining the Benefits of Remote IT Services for Your Business?
The 8 Most Important Remote IT Support Benefits for Businesses in 2023
So, with that in mind, let’s get into the benefits!
1. Cost Savings
One of the most important benefits of remote IT support is cost savings.
When you partner with an MSP, you’ll typically pay a flat monthly fee for their services.
Not only does this make budgeting for your IT costs much simpler, but it also means you’ll save money in the long run as well. This is because MSPs are able to proactively manage your technology and prevent small issues from turning into big (and expensive) problems.
2. Improved Business Productivity and Efficiency
Another great benefit of remote IT support is that it can help improve your business productivity and efficiency.
This is because reliable remote IT support (from MSPs) can offer advice on how to use technology to streamline your business operations and make your team more efficient. For example, they might recommend using a certain type of software or integrating different systems together.
3. Better Working Tech
When you have an MSP managing your technology, you can be confident that you’ll always have the latest and greatest in terms of software and hardware.
This is because MSPs are always keeping up with the latest industry trends and developments so that their clients can benefit from them.
In addition, MSPs will often have access to bulk discounts on software and hardware, which means you’ll save money while still getting the best possible technology for your medium or small businesses.
4. Ability to Focus on Business Goals
With MSP-provided remote IT tech support, you’ll be able to free up time and resources that can be better used elsewhere, in pursuit of being able to grow your business.
This is because you won’t have to worry about managing your technology or dealing with IT issues – that will all be taken care of by your MSP and dedicated support technicians.
Instead, you’ll be able to focus on your business goals and growing your company. Also, you can use the time and resources that you would have spent on IT to invest in other areas of your business, such as marketing or sales.
5. Increased Security
Another great benefit of remote IT support is increased security.
MSPs are able to address sudden or urgent issues with customized support solutions, often boasting swift response times for their remote IT support services.
And what’s more, they can also suggest best practices for cybersecurity in the work-from-home age, provide employee security awareness training, and resolve urgent security issues as they happen.
6. Increased Reliability
With reliable remote IT support by your side, you’ll quickly notice that your information technology tends to work better, more often and always when you need it.
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This is likely because most remote IT services (as offered by MSPs) get to know your business better and better over time. They’ll be able to prevent issues before they become problems, eliminate recurring IT issues altogether, and generally optimize the way your entire business interacts with its IT.
7. Better Support Services
MSPs offer a wide range of support services that can benefit businesses of all sizes.
For example, they can provide 24/7 monitoring of your systems to prevent issues from occurring in the first place.
They can also offer support services such as data backup and recovery, help desk support, and much more. With an MSP, you’ll have peace of mind knowing that you have a team of IT experts that you can rely on whenever you need them.
8. Scalability
One final benefit of getting remote IT support is that it’s scalable.
This means that you can easily add or remove services as your business grows or changes. For example, if you start using new software or hardware, your MSP can quickly scale up its services to meet your needs.
If you decide to downsize your business, you can easily scale back the services that you’re paying for. This flexibility is one of the many reasons why remote IT support is such a great option for businesses of all sizes.
Enjoying the Benefits of Remote IT Support with a Qualified Managed Service Provider (MSP)
As you can see, there are many benefits of remote IT support.
If you’re looking for a way to improve your business’s technology, then KDIT is a great option to consider.
With our managed services, we can help you save money, increase efficiency, and focus on your business goals.
If you’re interested in learning more about our remote IT support services, contact us today to set up a free consultation.