Break-Fix vs. Managed Services: What’s the Difference?

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Ensuring that your IT infrastructure remains efficient and secure can be a daunting task, especially if you lack the expertise and resources to manage it effectively. That’s where professional IT services come into play. 

Did you know that north of 92% of G2000 companies are utilizing professional IT services to handle their core IT functions today? “If you want to experience exponential growth and unparalleled support, I strongly recommend embracing the strategic advantages of IT outsourcing,” says ___ from KDIT. 

In this blog, we will delve into the distinction between break-fix vs. managed services, shedding light on their unique approaches and highlighting the pros and cons of adopting each IT services model.

Why Outsource Your IT Services?

When it comes to managing your IT in today’s business world, the choice is clear! Opting for outsourced IT services from a managed services provider (MSP) offers a variety of benefits your business cannot afford to ignore.

These include:

  • Access to specialized expertise
  • Increased efficiency and productivity 
  • Cost efficiency
  • Focus on core business functions 
  • Enhanced security posture 
  • Scalability and flexibility 
  • And more

Over the past few years, many organizations have sought to leverage these advantages, so much so that the IT services market is now expanding at a compound annual growth rate (CAGR) of 11.9% from 2022 to 2032.  

But which managed services model is right for you? Break-fix vs. managed services? Keep reading to find out! 

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Break-Fix IT Services: What You Need to Know

Picture this scenario. Your computer crashes, your network goes down, and you’re left scrambling to find a solution. That’s where break-fix steps in. 

Break-fix IT services operate on a reactive approach and work on an hourly basis, where assistance is sought only when something goes wrong with your technology. Typical situations include:

  • Network outages
  • Software glitches
  • Hardware failures
  • Security breaches
  • System upgrades
  • And more

The bad side of this? Relying solely on break-fix IT services can result in prolonged downtime, unexpected costs, and a lack of proactive maintenance. While they can provide immediate assistance for specific issues, break-fix models do not offer proactive monitoring or ongoing maintenance, which can leave businesses susceptible to future technical challenges.

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Managed IT Services: Your Full-Time IT Solution

Managed IT services encompass a proactive and comprehensive approach to managing your company’s IT infrastructure. With managed services, your organization can benefit from a range of ongoing support and solutions tailored to your specific needs. 

This includes:

  • Proactive monitoring of systems, networks, and devices
  • Regular maintenance, updates, and security patches
  • IT strategy planning and execution 
  • Disaster recovery planning
  • Cloud migration support
  • Compliance auditing 
  • And more 
Break-Fix vs Managed Services

Image Credit: Precedence Research

These are just a few examples of how managed IT services can provide comprehensive support and bring value to your business. The specific services and offerings may vary depending on the services providers (MSPs) and the unique requirements of each organization.

Break-Fix vs. Managed Services: Which Is Right For You?

When determining whether break-fix vs. managed services are the right fit for your organization, leaning towards managed IT services often proves beneficial. To guide your decision-making process, consider asking the following key questions:

  1. What is the impact of IT downtime on my business? Take into account the potential costs, loss of productivity, and the impact on your customers that may arise from IT disruptions. If, like most organizations, minimizing downtime and ensuring maximum uptime are of utmost importance, managed IT services may be the more suitable option for you.
  2. How much time and resources can I allocate to IT management? Pause for a moment and think about how equipped you are to handle IT issues internally. Do you have a dedicated IT team at your disposal, or do you often find yourself grappling with technical challenges on your own? If the latter sounds familiar, managed IT services could be a game-changer for you.
  3. Do I need proactive support and ongoing maintenance? Think about how you like to handle IT issues. Are you more comfortable with a reactive approach, where you address problems as they come up (break-fix)? Or do you appreciate having proactive monitoring, regular maintenance, and preventive measures in place (managed services)?
  4. Is my business at risk of security breaches or data loss? Evaluate the sensitivity of your data, industry compliance requirements, and the potential impact of security breaches. Managed IT services often provide robust security measures, proactive monitoring, and data backup solutions, mitigating risks and safeguarding your valuable information.


Check out these additional resources to learn more:

Get the Best of Managed Services & Break-Fix with KDIT

Outsourcing your IT operations to KDIT is the smart choice for your business whether you’re choosing break-fix or managed IT services. 

With our 30-day onboarding process, we ensure a seamless transition, getting you up and running quickly. But that’s not all. What truly sets us apart is our unwavering commitment to you. We understand that your business is unique, and we offer 100% customizability to cater to your specific needs. 

From infrastructure management to security solutions, we provide a comprehensive range of services tailored just for you. Contact us today to learn more about how we can help!