How to Choose a Managed Services Provider: The Complete MSP Checklist

Share This


The managed IT services checklist in this blog can be invaluable to businesses; $5,600 per minute can be lost to downtime, and 60% of small businesses close following a successful cyber attack. With the stakes that high, companies need expert IT management to ensure continued productivity and safety.


“In an era where technology is king, having access to managed IT services is not just a minor detail, but a strategic imperative.” ~Kevin Derenard, CEO of KDIT


But not all managed services providers are created equal; Selecting the right Managed Services Provider (MSP) is crucial for your business’s seamless operation and growth. It’s not just about outsourcing your IT needs; it’s about forming a partnership to drive your business forward.

This guide will walk you through a comprehensive checklist, including a managed IT services questionnaire, qualifying questions, and essential factors to consider, ensuring you make an informed decision.



Understanding Managed IT Services

Before diving into the checklist, it’s vital to understand what managed IT services encompass. These services involve delegating your IT operations and tasks to an MSP. This partnership aims to improve your IT infrastructure’s efficiency and reliability, allowing you to focus on your core business activities.


The Complete MSP Checklist


1. Assess Your Business Needs

The first step in choosing an MSP is to understand your business needs. Identify the areas where you require support, such as cybersecurity, cloud services, or network management. This assessment will help you determine the specific services you need from an MSP.


2. Managed IT Services Questionnaire

Prepare a questionnaire for potential MSPs that covers basic information about their services, experience, and client testimonials. This questionnaire should include questions about their approach to security, data management, and disaster recovery.


3. Managed Services Qualifying Questions

To further narrow your options, include qualifying questions that probe deeper into the MSP’s capabilities. Ask about their industry certifications, compliance with regulations, and the scalability of their services.


4. Managed Services Questions to Ask

When meeting with potential MSPs, there are several critical questions to ask:

  • How do they measure and report their performance?
  • What is their incident response time?
  • How do they stay updated with the latest technologies and threats?
  • Can they provide references from clients in your industry?


5. Experience and Expertise

Evaluate the MSP’s experience and expertise, especially in your industry. An MSP with a strong track record and relevant industry experience can offer more tailored solutions and insights.


Want to learn more about IT support services? See these blogs:


6. Service Level Agreements (SLAs)

SLAs are critical in defining the expectations and responsibilities between your business and the MSP. Ensure the SLAs cover response times, resolution times, and uptime guarantees.


7. Security and Compliance

Given the increasing cyber threats, your MSP must have robust security measures and compliance protocols in place. They should be able to demonstrate their commitment to protecting your data and ensuring compliance with relevant regulations.


8. Support and Communication

Effective communication is key to a successful partnership with an MSP. Discuss their support model, availability, and communication channels. It’s essential to ensure they can provide support when needed, in a way that suits your business operations.


9. Pricing and Flexibility

Understand the MSP’s pricing model and check for hidden costs or fees. It’s also important to assess their flexibility in terms of scaling services up or down based on your business needs.


10. Cultural Fit

Consider the cultural fit between your company and the MSP. A provider that aligns with your business values and culture will lead to a more productive and harmonious partnership.


Managed IT Services Checklist


Checklist Item



Assess Your Business Needs Identify specific IT needs and areas requiring support.
Managed IT Services Questionnaire Prepare a questionnaire covering services, experience, and client feedback.
Qualifying Questions Include questions on certifications, compliance, and scalability.
Questions to Ask Ask about performance metrics, incident response, and client references.
Experience and Expertise Evaluate the MSP’s track record and industry relevance.
Service Level Agreements Ensure clear SLAs covering response times, resolutions, and uptime.
Security and Compliance Assess the MSP’s security measures and compliance protocols.
Support and Communication Discuss support model, availability, and communication methods.
Pricing and Flexibility Understand the pricing model and assess service scalability.
Cultural Fit Consider the alignment of business values and culture.


The Complete MSP Checklist


Make the Choice Between Helpdesk vs. IT Support with KDIT as Your Dedicated IT Partner

Choosing the right MSP is a strategic decision that can significantly impact your business’s efficiency, security, and growth.

By following this detailed checklist and asking the right questions, you can ensure a partnership that aligns with your business objectives and IT needs. With a partner like KDIT, we meet your current needs and can grow and adapt with your business over time.

We are a premier provider of remote and on-site IT support services. Our dedication to excellence guarantees the swift resolution of your IT issues within an hour, backed by a 24/7/365-ready team, ensuring uninterrupted assistance. We are experts at solving IT issues across your IT stack.


Trusted Managed IT Services Near You


Ready to eliminate common IT hindrances to productivity? Contact us today for more information and to schedule a free consultation.