6 Types of IT Managed Services and Their Benefits

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Managed services have emerged as an indispensable facet of modern business operations. A staggering 87% of businesses acknowledge talent deficiencies within their IT departments and are pivoting towards external types of managed IT services as a result.


“Embracing managed IT services equates to embracing peace of mind,” explains Kevin Derenard, CEO of KDIT. “You’ll work with experts adept at navigating complex IT challenges, enabling you to dedicate your energy towards your business’s day-to-day operations.”


There are several different types of managed services which are tailored to provide you with a wide range of advantages, such as:

  • Cost savings
  • Boosted productivity
  • Minimized downtime
  • Efficiency improvements
  • Fortified network security
  • A Service Level Agreement (SLA)
  • And more

In this article, we’ll discuss six important types of IT managed services, their functions, and the benefits they offer for your business to help you make an educated decision.

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The 6 Main Types of Managed Services You Should Be Aware Of


1. IT Support

IT support services are one of the top types of managed IT services available. They provide you with the help you need to support your computers, software, and hardware.

IT support generally covers everything from getting new computers up and running to resolving problems related to network security and managing your network.

These services help out when you’re stuck, ensuring your systems are running smoothly and dealing with cybersecurity. Plus, you’ll often gain access to different levels of IT support, and there are service-level agreements that promise how fast they’ll respond and fix things.

The advantages of having these support services include better system performance and more reliable systems that maximize uptime while minimizing downtime.


2. Managed Security Services

Cybersecurity is a major concern for most companies, and for good reason. Research shows that 43% of cyber attacks target small businesses.

Data breaches can impact your wallet and your reputation. In fact, cybercrime costs are expected to reach $10.5 trillion by 2025, and they do not appear to be slowing down.

Cybersecurity services are the best way to shield your business from these dangers, and they provide assistance in the following areas:

  • Network security
  • Penetration testing
  • Vulnerability scanning
  • Security Information and Event Management (SIEM)
  • Monitoring your systems and managing them from afar

Training your team to spot and avoid data security threats is also a key aspect of these services, as research shows that 88% of all security incidents are caused by human error. These security measures can be a big help in keeping your business and critical data safe.


3. Network Monitoring and Support

Networking and infrastructure support involves monitoring and managing your business’s computer networks to ensure optimal performance.

This means tackling any issues that arise with connectivity and bandwidth and keeping everything secure to boost uptime and operational efficiency.

The functions of network support can vary based on what your organization needs, but the tasks involved generally include:

  • 24/7 monitoring
  • Ongoing maintenance
  • Network security services
  • Performing upgrades whenever necessary

4. Helpdesk Services

Helpdesk services are another of the most common types of IT managed Services. They offer crucial support to your end-users whenever they experience technical issues.

Support from an IT helpdesk can cover assistance with software or hardware problems, troubleshooting issues, and training your users on new technology tools.

The advantages of having access to IT helpdesk services are clear. They lead to better user productivity, less downtime, and higher customer satisfaction.

These services play a vital role in keeping technology operations smooth and ensuring that everyone can make the most of their tools and resources.


5. IT Consulting

IT Consulting connects you with expert advice and direction on tech issues. This can include everything from creating plans to use technology in boosting business operations, IT procurement, examining your current IT setup, and finding potential areas of improvement.

Relying on IT consulting services can often save more money than having a full-time IT person or team on staff. This approach can lead to smarter decisions and, ultimately, a better return on your tech investment over time.

IT consultants generally provide a variety of services that can be customized to your business’s unique needs. This flexibility means you can easily adjust your level of support, whether you need more or less help.


6. Cloud Services

Cloud Services are among the most popular types of managed services thanks to their flexibility, scalability, and cost efficiency for managing your IT infrastructure.

Cloud computing involves using servers hosted online for data storage, management, and processing rather than relying on on-premises servers or computers. The range of managed cloud services includes:

  • Managing cloud resources
  • Support for cloud migrations
  • Platform as a Service (PaaS)
  • Software as a Service (SaaS)
  • Infrastructure as a Service (IaaS)
  • Data backup and disaster recovery
  • And more

These services offer a modern approach to IT infrastructure management, allowing businesses like yours to quickly adapt to changes and scale their operations seamlessly without significant upfront costs.


Benefits and Use Cases for Different Types of Managed Services

Managed Service Type Key Benefits Ideal For
IT Support -Reduced downtime

-Enhanced support

-Basic IT troubleshooting

-Hardware and software assistance

Cybersecurity -Improved data protection

-Reduced risk of breaches

-Enhanced network security

-Regulatory compliance

Cloud Services -Scalability

-Cost efficiency

-Flexible IT infrastructure

-Remote access to data

Networking and Infrastructure -Increased uptime

-Optimized network performance

-Reliable connectivity

-Efficient data management

IT Consulting -Cost savings

-Strategic planning

-Long-term IT strategies

-IT assessment and improvement

IT Helpdesk -Immediate user support

-Quick problem resolution

-Day-to-day technical issues

-User training and assistance


Interested in learning more about managed IT services? Check out these blogs:


Types of Managed Services


Which Types of IT Managed Services are the Best Fit for Your Needs? Find Out Today

Now that you understand some of the different types of managed services, you can focus more on what you do best and leave the technology management to those who know it inside out.

That said, figuring out which types of managed IT services best fit your needs can be challenging. That’s where KDIT comes in. Our mission is to help you identify the necessary managed IT services that will help to propel your business forward.


Trustworthy Managed IT Services are Closer Than You Think


Whether you’re looking to step up your security posture, improve your distributed team’s access to reliable technical support, or develop a long-term IT strategy, our team of seasoned professionals is always ready to assist you.

For more information about the types of managed services we offer, contact us today to schedule a free consultation.